Anti-Customer Service

It seems like since I moved into my house, I haven't been able to get decent customer service, from anywhere that services people.

I called National Serv-All to get my trash pickup started, then I found out that if you go through the city, it's cheaper, and recycling is free, so the only logical thing to do is go through the city. So I call the city and get all setup. So when I call NSA back, they ask why I'm canceling, and I tell them because I'm going through the city. They say, "You can't go through the city, you live outside the city limits." So I'm thinking, she doesn't know what she's talking about, I just called and got setup. Got a reference number and everything. But I think about for a little while, and I'm like, damn, I am outside the city limits, let me call and verify, I have city utilities, so I'm still thinking that I'm cool. Well, I speak with a different woman, and she says, ma'am, we don't have trash setup for you. So I tell her, well, I just called and the woman that I spoke with not only told me I could get it, she gave me a reference number, and told me when my garbage cans would be delivered. She says, you must've called 311. I'm like what the hell is 311, I called the same number this time, that I called last time. So by this time I'm just mad, I get off the phone with the incompetent city workers, and call NSA back and get setup with them. Well, two days later, there's a garbage can in my driveway, and can you guess who it's from, the city, who doesn't have me setup for trash and who won't even collect my trash because I'm outside the city limits. I haven't decided what I'm going to do about it. I know have three big ass trash cans in my garage. I can't imagine that I will even come close to filling up two, let alone three.

So once I moved, I called Verizon to have my DSL switched to my new house. Well, I can get FiOS now, so I request that. But because I had DSL at my apartment, I have to switch the DSL over, then upgrade to FiOS so that I don't have to pay a cancellation fee for the DSL. The most crazy thing I've ever heard, but whatever. My DSL was supposed to be turned on by August 18th. It is now August 22nd, and still no DSL. I went to the Verizon website, and wrote an email. So they send me a confirmation email telling me that someone will try to get in touch with me in one business day. I sent the email one day last week, let's say Friday just to be safe. It is now Wednesday, and still no one has gotten back to me. I go online, to check the status, it can't be found. It's good to see that they really care. Sweet!! But I'm locked in with them until at least January. I'm not sure what I'm going to do, because the cable company is equally on my bad side.

I had some friends from out of town here a couple of weeks ago, and we rented some movies from Blockbuster. They left on the Sunday of that week, so I took the movies back that day, because I knew I would forget otherwise. So I get a call yesterday, a week later saying that I still have one of the movies out and if I don't bring it back, they are going to charge my account for the movie. So I called the store, and they say they are going to go out on the floor and look for it. They can't find it. So now I'm doubting myself like could I have forgotten it. No, because the movie in question is the one that I had to take out of the DVD player to take back. And on top of that, the case was messed up, so I took the movies inside, and told the person working behind the counter, that the movie moves around in the case, and he told me that he would put it in a new one. So I tell the manager on duty this information, and she says well we'll look for it, but if we can't find it, there's nothing we can do. Bullsh*t I'm thinking. I'm not paying for a movie that I don't have, and that I know I brought back.

So I'm frustrated with people right now.